Contact us

At sequial, we prioritize a smooth and satisfying shopping experience for every customer. Our professional support team is always on standby to resolve your doubts and issues throughout your shopping journey. Feel free to get in touch with us for any consultation and assistance.

Support Scenarios

We offer targeted support for all your shopping-related needs, covering the following categories:
  • Product Consultation – Get answers regarding product specifications, manufacturing materials, size dimensions, and product applicability for your needs.
  • Order Assistance – Solve problems related to order tracking, shipping status inquiry, and abnormal order issues (such as successful payment without order confirmation).
  • After-Sales Support – Handle problems including damaged, wrong or missing items, as well as return and exchange application services.
  • Feedback & Advice – Share your valuable opinions on our product lineup, website browsing experience and overall service process to help us optimize and upgrade.

Official Support Channel

Email: service@sequial.com

Response Time Commitment

To ensure you receive timely and effective replies, we have formulated a standardized email response mechanism:
  • All emails received during working hours (Weekdays, 9:00-18:00) will be replied to within 2 hours.
  • Messages sent on weekends, holidays and other off-hours will be processed with priority, and a formal reply will be completed by 9:30 AM on the next working day.

Tips for Faster Problem Resolution

To shorten the processing cycle and improve service efficiency, please standardize your email subject when sending a consultation: mark Inquiry Type + Order Number (Example: Order Support - #P2025XXXX).

Problem Follow-Up Rules

If you do not receive a valid solution or reply within 24 hours after sending your initial email, please send a follow-up message. We will immediately escalate your issue to the professional processing team to ensure your problem is properly resolved.

Company:Hong Kong Arvion Limited
Address:WORKSHOP 251 ON 3RD FLOOR, JOIN-IN HANG SING CENTRE, NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG, HONG KONG