Shipping Policy

1. Order Processing Time

All orders are prepared and processed within 1-3 business days after payment has been successfully confirmed. Processing times do not include weekends or public holidays. Once your order has been shipped, you will receive an email notification containing your tracking details.

2. Shipping Destinations

We provide shipping services to a wide range of countries and regions around the world. During checkout, the available shipping options will be automatically displayed based on your shipping address and location.

3. Shipping Options and Fees

We currently provide the following shipping methods:

Standard Shipping

Shipping Fee: $5.99

Standard Shipping is an economical delivery option designed for customers who are comfortable with a longer delivery timeframe. Orders will be shipped through our selected logistics partners.

Estimated Delivery Time: 15-20 business days

Express Shipping

Shipping Fee: $15.99

Express Shipping is a faster delivery option for customers who prefer priority handling and quicker transportation. Orders using this service will receive expedited logistics processing.

Free Standard Shipping Promotion

Customers can enjoy free Standard Shipping when the order subtotal (excluding taxes) reaches $40 or more.

This promotion applies only to Standard Shipping. Express Shipping remains available at the regular fee of $15.99.

4. Estimated Delivery Information

Delivery times may vary depending on several factors, including but not limited to:

• Shipping destination and distance

• International customs clearance procedures

• Carrier processing and transportation conditions

• Seasonal demand and peak periods

Please note that delivery dates are estimates and cannot be guaranteed. After shipment, you may use the tracking number provided in your shipping confirmation email to monitor your package status.

5. International Shipping Notice

For international shipments, customers should be aware of the following:

• The recipient is responsible for any applicable import duties, taxes, and customs-related charges.

• Please provide a complete and accurate shipping address, including a valid contact phone number.

• Additional shipping costs may apply if an order needs to be resent due to an incorrect or incomplete address provided by the customer.

6. Shipping Issues and Support

If you experience any delivery-related problems, please contact us as soon as possible, including:

• Your package has not arrived within the expected timeframe after shipment.

• Your package arrives damaged during transportation.

• The items received are different from the products ordered.

Please contact our support team at service@sequial.com and provide your order number along with relevant details. We will review the issue and assist you as quickly as possible.

7. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be published on this page and will become effective once posted. Continued use of our services indicates your acceptance of the updated policy.

Thank you for choosing sequial. We appreciate your trust and look forward to providing you with a great shopping experience.