Terms of Service

1. Acceptance of Terms

By visiting or using sequial.com, operated by sequial ("we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms").

2. Eligibility and Service Information

You must be at least 18 years old to use our platform for purchasing general merchandise. Our services include order handling, shipping arrangements, and customer support after purchase. You are responsible for ensuring that all account details and delivery information provided are complete and accurate.

3. Account Responsibilities

When creating or using an account, you are responsible for maintaining the confidentiality of your account information and for all activities performed through your account. If you notice any unauthorized access or use, please contact us immediately at service@sequial.com.

4. Order Placement and Confirmation

Orders are considered confirmed once payment has been successfully completed. We will provide order confirmation within 72 hours. We reserve the right to cancel orders due to inventory limitations, pricing errors, or other order-related issues, and a full refund will be provided where applicable. Product information may be updated or modified, and customers are encouraged to contact us before placing an order if additional clarification is needed.

5. Customer Responsibilities and Usage Rules

Customers may request after-sales support in accordance with our Refund Policy and may choose to unsubscribe from promotional communications at any time. You agree not to misuse our website, submit illegal content, or engage in fraudulent activities such as manipulating orders. Any returned products must be kept in their original and resalable condition.

6. Our Rights and Responsibilities

We reserve the right to update or modify these Terms at any time. Changes will become effective 7 days after they are published on our website. We may restrict accounts or cancel orders that violate these Terms. We are committed to maintaining website security, providing accurate product information, and offering reliable customer assistance through service@sequial.com.

7. Intellectual Property and Limitation of Liability

All content available on this website, including text, images, designs, and other materials, belongs to us and may not be used without authorization. We are not responsible for service interruptions caused by circumstances beyond our control, third-party services, or damages resulting from improper use of products.

8. Applicable Law

These Terms of Service, along with any related agreements under which we provide services, shall be governed by and interpreted in accordance with the laws of the HK