Refund policy
At sequial, we are committed to providing reliable products and a satisfying shopping experience. If your purchase does not meet your expectations, our return policy is designed to provide a clear and simple process. Please review the following terms before submitting a return request.
1. Return Request Period
Customers may request a return within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day period will generally not be accepted, except where required by applicable local consumer protection laws.
2. Return Conditions and Eligibility
To qualify for a return, products must meet the following requirements:
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The item must be unused, unopened, and in its original condition.
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All original packaging, accessories, labels, and included materials must be intact.
If a product arrives defective, damaged, incorrect, or significantly different from the product description, sequial will provide a full refund or replacement solution at no additional cost.
For returns caused by personal preference, incorrect selection, or change of mind, returns are accepted only when the product remains unopened and suitable for resale.
The following items cannot be returned for personal reasons due to hygiene, activation, or product protection considerations:
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Headphones and earbuds with opened or unsealed packaging.
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Screen protectors, charging cables, and other accessories after opening.
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Smart wearable products with activated firmware or connected accounts.
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Any products specifically identified as non-returnable on the product page.
3. Return Shipping Fees
Return shipping responsibility depends on the reason for the return.
Returns Caused by Product Issues
If the return is due to:
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Product defects
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Shipping damage
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Incorrect items received
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Major differences between the received product and the description
sequial will cover the return shipping cost by providing a prepaid return label. No restocking fee will be charged.
Returns Due to Personal Reasons
For returns caused by personal preference or change of mind:
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Customers are responsible for return shipping costs.
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Original shipping fees paid during checkout are non-refundable.
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No restocking fee will apply if the item is unopened and returned in original resaleable condition.
Return requests submitted outside the 30-day return period will normally not be accepted. However, defective products may still qualify for repair or replacement under the manufacturer's warranty.
4. How to Request a Return
To begin a return request, please contact our customer service team at:
Please use the subject line:
"Return Request – Order # [Your Order Number]"
Your email should include:
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Order number
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Product name and quantity
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Reason for return (defect, damage, incorrect item, or personal reason)
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Photos or videos showing the issue, if applicable
Our support team will respond within 2 business days with return instructions and provide a prepaid return label when the return qualifies as a product-related issue.
5. Refund Process
After receiving the returned item, we will inspect the product and notify you whether your refund request has been approved or declined.
Approved refunds will be issued to the original payment method used during checkout, including credit cards or PayPal, within 5-10 business days depending on your payment provider.
Customers do not need to provide additional banking or payment information, as refunds will always be processed through the original payment channel.
Partial refunds may apply if returned products have:
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Missing components or accessories
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Damaged packaging
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Signs of use beyond opening the package
6. Exceptions and Additional Information
Certain products covered by manufacturer warranties, including smart devices with a one-year warranty, may require repair or replacement assistance after the standard 30-day return period has expired.
For products damaged during shipping, please contact us within 7 days of delivery. We recommend checking your package and items promptly after receiving your order.
Large-volume or commercial purchases may have separate return conditions. Customers placing bulk orders are encouraged to contact us before purchase for further details.
This Return & Refund Policy does not limit any consumer rights provided under applicable laws and regulations in your region.
7. Contact Information
If you have any questions regarding returns or believe a return request has been incorrectly declined, please contact us at:
We aim to respond to customer inquiries within 24 hours on business days.
For unresolved matters, customers may seek assistance through third-party mediation services or applicable legal channels in accordance with local regulations.